At Lucky Hills, honestly, we really care about our players’ well-being and safety. We get that gaming can be a ton of fun, but it’s also super important to play responsibly. That’s why we’ve put in place various tools and features to help you stay in control of your gambling habits.
Deposit Limits
To help prevent overspending, you can actually set deposit limits for yourself:
- A daily deposit limit
- A weekly deposit limit
- A monthly deposit limit
This kind of ensures you don’t spend more than you planned on our platform. You’re free to adjust these limits anytime through your account settings.
Time-Outs
If you’re feeling like you need a bit of a break from gaming, we offer temporary cool-off periods:
- 24 hours
- 7 days
- 14 days
During this time, your account access and any marketing messages will be blocked. This pretty much lets you focus on other stuff in your life without any distractions.
Self-Exclusion
If you need a longer break or want to avoid gaming altogether, we’ve got self-exclusion options:
- 1 month
- 3 months
- 6 months
- 12 months
Access to your account will be blocked for whatever period you choose. You can reactivate your account once that specific time has passed.
Account Closure
If you’re feeling overwhelmed or really struggling with gambling, please just contact us directly at support@luckyhills.ca to close your account permanently. Our team is here to support you in making this decision.
Recognizing Problem Gambling
Warning signs might include:
- Spending more money or time gambling than you originally planned
- Gambling to try and get back previous losses
- Borrowing money just to gamble
- Hiding your gambling from friends or family
- Feeling anxious, stressed, or irritable when you’re not gambling
If these behaviours become a regular thing, we honestly encourage you to seek some professional help.
Support Resources
We’ve partnered with organizations that offer guidance and assistance:
- Gambling Support BC: 1-888-795-6111 / www.gamblingsupportbc.ca
- Problem Gambling Institute of Ontario (PGIO): 1-888-230-3505 / www.problemgambling.ca
- Alberta Health Services - Addiction Services: 1-866-332-2322 / www.albertahealthservices.ca
These resources provide professional help for anyone dealing with gambling concerns, plus information on responsible gaming practices.
Age Restriction
Our services are only available to people who are 18 years old and over. We actually use verification steps to stop underage registration and gambling. Parents and guardians should consider using parental control software to restrict access to gambling websites.
Remember, gambling should always be seen as entertainment — not a way to make money. If gambling stops being fun, please reach out for help.