Definitions
When we talk about these Terms and Conditions, we mean the following by certain words:
- “Agreement” means this whole set of Terms and Conditions.
- “We”, “Us”, or “Our” is pretty much always referring to Lucky Hills.
- “You” or “Your” means anyone using our website.
- “Website” specifically means luckyhills.ca.
Acceptance of Terms
By actually visiting, browsing, or using luckyhills.ca, you’re saying you’ve read, understood, and agree to stick to these Terms and Conditions. Honestly, if you don’t agree at any point, you should stop using the website right away.
Changes to Terms
We’ve got the right to tweak or change these Terms and Conditions whenever we need to. Any updates will be live as soon as we post them on this website. It’s really up to you to check back for these updates now and then.
Use of the Website
This website is here to give you access to the info, products, and services we offer. All the stuff you find on the website, like content and materials, is just for your personal, non-commercial use.
Age Restriction and Eligibility
By jumping onto the website or using any of our services, you’re confirming you’re at least 18 years old (or whatever the legal gambling age is where you live in Canada). You’re also saying you haven’t self-excluded yourself from gambling. We kind of reserve the right to check your age and ask for ID any time we need to.
User Account
You can only create one account per person, that’s it. Please don’t share your account details with anyone else. If we find multiple accounts from the same person, household, or even the same IP address, we might close those accounts and you could lose any winnings.
Deposits and Withdrawals
We accept deposits through a bunch of different payment methods, including credit cards, e-wallets, and even cryptocurrencies. The minimum you can put in is $20. Getting your money out usually takes about 24-48 hours to process. Every transaction needs to be in your name – we don’t allow deposits from other people.
Wagering and Betting Limits
We have the right to put limits on how much you can wager or bet. This helps us keep things fair and promotes responsible gambling. These limits can actually change at any time.
Security
All your transactions are kept safe with SSL encryption. This means your financial info and personal data stay confidential. We also make sure our games are fair by having reputable third-party audits done pretty regularly.
Bonus Terms
Any bonuses you get come with specific wagering requirements. You’ll find these details in the bonus terms. Generally, only one bonus can be active per player unless we say otherwise. If we spot any advantage play or abuse, we might actually void bonuses and any winnings from them.
Responsible Gambling
We’re totally committed to responsible gambling. Players can easily set deposit limits, take a cooling-off period, or even ask for self-exclusion. You can do this through your account settings or by simply emailing support@luckyhills.ca.
Intellectual Property
Everything on luckyhills.ca – that’s text, images, graphics, and even the design itself – is owned by Lucky Hills. It’s all protected by the relevant intellectual property laws.
Limitation of Liability
Lucky Hills isn’t responsible for any money you might lose from using our services. This includes issues like hardware or software defects, internet problems, or other technical glitches on your end. Gambling honestly involves financial risk, and you’re making all participation decisions yourself.
Complaints
If you have a complaint, please just reach out to our support team at support@luckyhills.ca. We’ll look into your case and get back to you as quickly as we can.
Contact
Got questions about these Terms and Conditions? Feel free to contact us at support@luckyhills.ca.